So a big fuss is being raised in the media over the fact that the iPhone 5 is not listed as the number one smartphone in the latest rankings from Consumer Reports. Based on product ratings of smartphones sold by the major U.S. carriers, the iPhone 5  is slipping. Some members of the media continue to […]

I don’t know how much money Microsoft is spending — make that squandering — on the Windows 8 and Surface ad campaigns. But if you counted loudness as a factor in making one product more successful than another, you’d think the world had happily embraced the newest Microsoft products. But if the latest Black Friday […]

Supposedly Microsoft is in favor of focus group testing, the better to evaluate new products and get public reaction. Yet you have to wonder how they continue to come up with curious, ill-thought solutions that seemingly defy logic. Take the ribbon toolbar. Microsoft wanted you to believe that toolbars containing icons that were context sensitive […]

Let’s start with Apple: We can assume that the recent executive changes at our favorite fruit company were the result of failures. iOS head Scott Forstall apparently got dumped for his Maps misfire, his refusal to sign the letter apologizing for the mapping defects, and perhaps for being  a jerk. John Browett was fired because […]