Sure, the company formerly known as Cingular Wireless widely advertises itself as having fewer dropped calls. Maybe they’re telling the truth, although they’ve had their share of quality and customer service problems in the past. For the sake of argument, I’ll assume they are right, or at least that the incidence of dropped calls on […]

From stem to stern, you are seeing the iPhone dissected, boosted, obliterated, and everything in between. Whatever happened at the CES this week doesn’t matter at all. It was all Apple from the moment Steve Jobs took the stage at Moscone West Tuesday morning. Did Bill Gates give a keynote? Sure he did, but did […]

As I consider the return call from a supervisor that never came from Verizon Wireless, I have to wonder whether the support portion of the tech industry has fallen completely apart? I mean, Verizon was supposed to be one of the good people, known for its exemplary service. More recently, as I reported in a […]

My commentary about the failings of today’s graphical user interface designs for personal computers clearly struck a nerve. Many of our readers agree, although I haven’t received any suggestions on how to solve the problem, other than enhanced voice recognition. But as you go through your daily life, and work with different electronic gadgets, you’ll […]