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    AT&T and the HD Voice Speed Bump

    December 23rd, 2016

    So most of you know that the quality of cell phone calls ranges from almost acceptable to dreadful. More often than not, it’s the latter, as a voice at the other end of the call is often immersed in a digital haze that makes it a little hard to understand. To think that all of the advancements […]


    AT&T’s Customer Service Goes Downhill

    December 12th, 2016

    Perhaps more often than not, when two large corporations merge, the executives speak of efficiencies and “synergies” resulting from the deal. But that usually means that employees considered “redundant” will be given their walking papers. Indeed, I sometimes wonder how many large corporate alignments actually end up being successful, beyond possibly killing a competitor. The […]


    Newsletter Issue #883: The Night Owl Helps a Friend Set up an iPhone 7

    October 31st, 2016

    AT&T must be looking real hard for extra cash from customers to pay for its planned merger with Time Warner. So I receive regular emails inviting me to upgrade a two-year-old iPhone 6. I might even consider it, though having my phone bill drop by $30 or so a month if I keep the current […]


    Newsletter Issue #882: The AT&T, Time Warner Merger: Deja Vu All Over Again?

    October 24th, 2016

    In a way the news that AT&T plans to build out its media empire with the acquisition of Time Warner takes me back, way back. So let me explain why. In the 1990s, I received a paycheck from AOL as a forum leader. It was roughly the equivalent of running a message board, but it was […]