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    Mac OS 10.4.10: The Worst System Update Ever?

    July 23rd, 2007

    The other day, I was interviewing MacFixIt’s Ben Wilson for one of his periodic slots on The Tech Night Owl LIVE. During the conversation, he remarked that reader surveys had shown that the recent 10.4.10 update for Tiger was the most troublesome in recent memory. This surprised me, largely because I never seem to have […]


    The Tiger Report: The Last One?

    September 27th, 2006

    With so much attention devoted to Apple’s latest efforts, you can easily forget that there is actually another product that’s bundled with every new Mac, still available on the store shelves, which you may be taking for granted these days. That’s Tiger. Tiger? Well, yes. After all, Leopard is still just a dream and not […]


    Apple Technical Support: Ready to Take a Dive?

    March 11th, 2006

    I approach the news that Apple will be equipping a new call center in India with up to 3,000 people with mixed feelings. On the one hand, I’m pleased to know that the company is growing and that more people around the world will benefit by getting paid gigs, although it would be nice if […]


    The Tiger Report: It’s Not All Bad

    September 17th, 2005

    After reading some of the online comments and a few of my own articles on the subject in recent weeks, I bet you’re wondering whether the Tiger upgrade is really worth it. In fact, I’ve gotten more than a few letters from you readers on the subject. I mean, with all those horrible bugs, how […]