A key element of making a new product a success is customer retention. If someone buys the product once, you hope that they’ll consider buying a newer version when the time comes. So even if you succeed in converting lots of new customers, if they go elsewhere next time, a company’s chances for long-term success […]

I have to admit this one caught me by surprise. On Tuesday, AT&T made assurances that they’d be bringing 5,000 offshore support jobs to the U.S. if their proposed merger with T-Mobile was approved. What’s more, they also promised that, although there would be those expected staff reductions to eliminate “duplication,” such reductions would come […]

The basic form factor of the iPhone was nailed down in 2007. The changes since then have been relatively minor in the scheme of things, moving the case from tapered to square, aluminum to glass, and adjusting the position and appearance of the few external controls. Sure, a lot has changed inside. The processor is […]

There is a story this week that Google is trying to, at long last, crack down on a very serious problem with the open source Android OS platform, and that’s fragmentation. Up till now, handset makers, and even those building would-be iPad killers, felt free to tear out parts of the OS and add their […]