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    Looking Down at an iPhone: It Changed My Life

    June 21st, 2017

    When Steve Jobs demonstrated the first iPhone at a Macworld Expo on January 9, 2007, I was only half listening. To me, a cell phone was all about making phone calls. Their web browsers and email tools were clunky, clumsy, and how can you type quickly on a telephone keypad? At the time, I would […]


    Why is AT&T’s Customer Support So Bad? Let Me Count 19 Ways!

    May 25th, 2017

    Before two companies merge, promises are made. It’s often about “synergy,” being more efficient, being more competitive. Quite often, it’s more about eliminating competition, gaining more control over a market. At the end of the day, however, these mergers may end up doing more harm than good. Consider all those airline mergers. Nowadays, flights are […]


    Reporting iPhone Sales Without Reporting iPhone Sales

    September 15th, 2016

    When Apple announced it would no longer be releasing launch weekend sales totals for the iPhone, the stock price dropped. This is a key metric used by the media, and evidently Wall Street, to assess the new model’s sales potential, even though Apple is alone among tech companies to reveal such information. But such data is, for Apple, […]


    Reviewers Gush — Sort of — Over iPhone 7

    September 14th, 2016

    As many of you know, the common tech media meme about the iPhone 7 is that it’s a very modest update, largely because the case looks very much the same. Curious that this has become a defining feature, even though it will do little or nothing to reflect the quality of the internal workings or its […]