Quite often there’s a disconnect between the subjects the media deems popular and what regular people really care about. I know, having worked for traditional news services, that it’s extremely easy to fall into this trap, but I hope that I can use my perspective to avoid it where possible. So, for example, there’s the […]

It seems pretty clear to me that AT&T has a serious problem. They clearly didn’t plan for the onslaught of data consumption on the part of newly-minted owners of iPhones and other smartphones over the past few years. Problems are legion. In some larger cities, iPhone users report frequent disconnects, assuming they’re able to get […]

As many of you know, AT&T wireless was cobbled together from several mergers. This meant several years of growing pains, to integrate networks, and to make the wider system of cell phone towers compatible with each other. It’s fair to say that AT&T still gets ragged on for being way behind the curve, particularly when […]

When you buy a consumer electronics product from, say, a Best Buy chain store, you are not just the customer of the retailer, but of the manufacturer whose product you purchased. If your Mac fails, you will generally call Apple, or visit the Genius Bar at an Apple Store, if one is nearby (yes, I […]