As many of you know, AT&T wireless was cobbled together from several mergers. This meant several years of growing pains, to integrate networks, and to make the wider system of cell phone towers compatible with each other. It’s fair to say that AT&T still gets ragged on for being way behind the curve, particularly when […]

When you buy a consumer electronics product from, say, a Best Buy chain store, you are not just the customer of the retailer, but of the manufacturer whose product you purchased. If your Mac fails, you will generally call Apple, or visit the Genius Bar at an Apple Store, if one is nearby (yes, I […]

There were loads of expectations ahead of Tuesday’s announcement that Verizon Wireless would put the iPhone on sale beginning on February 10th. Add all of them up, then consider the simplest and quickest path to availability, and you end up with the latter. Even Steve Jobs didn’t consider the event important enough to show up; […]

On the eve of the expected announcement that the wishes of many mobile phone customers would be fulfilled with the arrival of the iPhone on Verizon’s network, there’s a larger question that’s not so easily answered. That question is whether a large number of supposedly disgruntled AT&T customers will switch as soon as their contracts […]