I suppose the move must have made perfect sense to a lot of AT&T’s executives. After all, the company was a survivor in the aftermath of a long-ago antitrust decision to break up “Ma Bell,” and create a bunch of “Baby Bells.” AT&T’s second coming was the result of mergers and acquisitions, and thus, when […]

So the press has a new theme today, and that is that Tuesday’s Apple media event was a huge disappointment, simply because the new iPhone looks the same as the iPhone. Reminds me of an old Who song about the new boss being the same as the old boss. In any case, Apple often keeps […]

I suppose you could call Apple’s iPhone launch the lesser of what was expected, although the hardware changed quite a bit. But I don’t want to get ahead of myself. The anticipation for Apple’s iPhone media event, at the corporate headquarters in Cupertino, CA, was unprecedented. Early on, it almost seemed as if the cat […]

A key element of making a new product a success is customer retention. If someone buys the product once, you hope that they’ll consider buying a newer version when the time comes. So even if you succeed in converting lots of new customers, if they go elsewhere next time, a company’s chances for long-term success […]