Some time back, I read an article suggesting that Wi-Fi routers are the products most often returned to dealers. The biggest reason is evidently that they are difficult to configure, and thus do not deliver the performance customers expect. The main problem appears to be inadequate documentation, followed by confusing setup apps or Web-based control […]

When it comes to setting up an email account on your Mac or PC, it ought to be a pretty painless process. Just enter your username, password and incoming and outgoing server information. Your email software, whether Mail for the Mac, Outlook for Mac or Windows, or any of a number of similar apps, ought […]

You have to consider how far the iMac has come. Back in 1998, it was an offbeat looking entry-level all-in-one computer. In fact, I was a member of Apple’s Customer Quality Feedback group at the time, which consisted of regular people who evaluated Apple’s hardware and software products. During the last few months in which […]