On the one hand, all the mobile phone carriers are spending hundreds of millions of dollars to tell potential customers about their great products and service. Sometimes the ads are about the latest cool mobile device, but others talk about the superior network, with fewer dropped calls and more reception bars. We have one carrier, […]

Well, I have to play the cliché game again. You see, three times may indeed have been the charm for Apple’s efforts to repair the most irritating bugs in the current generation of iPhone software. The misery for Apple began on that fateful day when they tried to achieve three holes in one, simultaneously introducing […]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys. So even Consumer Reports, which still doesn’t understand how to evaluate […]

I recall writing several articles detailing my original expectations of Leopard, and my sincere hope that Apple, having extra time to finish it up, would grace us all with a more stable release. Depending on your point of view, they may or may not have succeeded. But it’s my feeling Apple delivered a product that […]