Now imagine, just imagine, that Southwest Airlines had the potential to become a major competitor to GE. All right, I realize that’s ridiculous since the two companies aren’t playing in the same industry. But if you look at the recent chatter, you’ve got to wonder the source of the boneheaded conclusion that Sirius XM, the […]

The conventional wisdom has it that Microsoft is fearless, that they are capable of doing whatever it takes to be successful in the industry. The main example of this is the huge market share for Windows, but it’s also true that Apple has been busily building its market share too, and there’s been a steady […]

I was patiently waiting on the phone, trying to make a service appointment with a company, when the receptionist came back on the phone and apologized for the delay. She fretted how her PC was taking forever to load the pages of their scheduling software, but finally managed, with further delays, to get me booked. […]

I feel your pain. Understand that I don’t own an iPhone, and I’ve been going back and forth for weeks as to whether I really need one. After all, I only use my wireless phone to make and receive calls, and seldom expand the contact list beyond my immediate family and friends. Indeed, even though […]