As I consider the return call from a supervisor that never came from Verizon Wireless, I have to wonder whether the support portion of the tech industry has fallen completely apart? I mean, Verizon was supposed to be one of the good people, known for its exemplary service. More recently, as I reported in a […]

You have to feel bad for Apple, really. Steve Jobs and his loyal crew are abandoning Freescale Semiconductor and IBM chips and moving to Intel to get faster, more power efficient parts. At the same time, the show must go on. It can’t stop updating existing products, even if it has to use more creative […]