When I wrote a Mac War Stories column some years back, I didn’t expect to receive too many responses. Yet a lot of you have had problems with your Macs over the years. When you factor in Apple’s own extended repair programs, which cover some note-books and desktops, you began to wonder whether quality control […]

When I saw that recent issue of Consumer Reports containing a reader survey that lumps Mac note-books together with their PC counterparts when it comes to reliability, I felt serious concerns. Does this mean that Apple is losing its knack for great quality control? Certainly you can easily come to that conclusion. After all, the […]

From time to time, I read an article that offers to show what Apple is doing wrong. While I think the company makes its share of mistakes, sometimes what strikes these people as wrong is perfectly normal, or at least something to be expected from a company the size of Apple. So maybe it’s a […]

Consider that Apple sells more than four million computers a year. Now consider that a very small number of those computers develop defects of one sort or another. Now consider that everything Apple does is under a magnifying glass, that insignificant matters that would be ignored if it happened to any other PC maker suddenly […]