As a business, when you have a loyal base of customers, you usually can be assured that they will tolerate failures or defects from time to time, usually if you level with them about what went wrong. Corporate spin control is a fine art, but quite often it’s all about honestly admitting a problem and […]

Just recently my son, Grayson, came home for a one-month visit; he works as an educator in Madrid. Since we have only one car, he paid for a rental so he could socialize with his friends during his stay. Public transportation in this area is poorly implemented. Well, he took advantage of one of those […]

All right, let’s face it: Apple is hot stuff. The stock price is soaring once again, and Wall Street is expecting, well, miracles. It’s not just the prospect that iPod sales will total 37 million as of the end of this quarter, if sales go as predicted. It also means that more people out there […]