Having used Apple gear for over 30 years, I realize there’s no such thing as perfection. Different models had different glitches that sometimes required extending the warranty to cover repairs. That didn’t happen with such models as the Macintosh IIcx, the first personal computer that I brought into my home, after using Macs at the […]

You can say the launch of an all-new Apple gadget may at times be troublesome. While some of you may feel that Apple’s quality control has taken a nosedive in recent years — and you want to blame Tim Cook for it — that’s not quite true. Every so often a new Apple device arrives that […]

Consider the impact. What if Apple produced a brand new iPhone that caught fire or blew up in normal use due to a defective battery system? This would be a product defect way beyond Antennagate and Bendgate in impact. It would endanger the safety of tens of millions of customers. Despite all the apologies in the world, […]

So I talked to a local hair stylist the other day, someone whom I regard as reasonably tech savvy, and he told me why he would never buy an iPhone 4. “Too many problems,” he said, although he wasn’t able to name anything specific. He wasn’t alone in expressing that viewpoint. My wife said she’d […]