Depending on whom you ask, Apple delivers just wonderful service in every respect, or treats its customers with an unreasonable amount of arrogance. What a wide gulf to traverse and indeed I am sure that both conclusions are perfectly true. Naturally, I’m very pleased that plans to place a huge Apple support center in India […]

It’s very easy to take a story and put a negative or positive spin on it. A baseball team loses by five runs, so you point out that the last time they played in the same stadium, they lost by six runs. Now isn’t that an improvement? Maybe it’ll be four runs next time. At […]

A few weeks back, when I was busy rescuing a client’s Windows box from malware invasions and other ills, I asked him to watch over me as I worked. He had used a Mac for years, but inherited an entry-level Gateway from a relative, and wanted to somehow get it running. It was important that […]