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    Apple and the Tech Support Factor

    June 14th, 2006

    Depending on whom you ask, Apple delivers just wonderful service in every respect, or treats its customers with an unreasonable amount of arrogance. What a wide gulf to traverse and indeed I am sure that both conclusions are perfectly true. Naturally, I’m very pleased that plans to place a huge Apple support center in India […]


    Can the Mac mini Really Convert Windows Users?

    January 22nd, 2005

    For years, diehard Windows users, and that includes some technology writers, have pronounced Apple dead and buried. It’s not that Apple hasn’t at times contributed to the speculation. But a company that has loads of cash in the bank and shows good profits each quarter isn’t on life support. At the same time, the market […]