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    Is it the Problem or the Fix that Counts?

    July 3rd, 2007

    When Apple released its 10.4.10 update a while back, most of the initial comments were quite positive. But there were the usual spate of problem reports, such as inconsistent wireless networking, mysterious crashes; the usual stuff that accompanies such releases. But perhaps the most unusual symptom of all was a popping sound reportedly heard on […]


    Reality Check: Do Mac Troubleshooting Sites Help or Hinder?

    November 9th, 2006

    You can imagine the scene: Just as soon as a new product arrives from Apple, be it hardware or software, you can bet that a few complaints will appear on various and sundry support sites. It may be chronic system crashes, noisy audio ports, excessive fan noise, and, no, I didn’t invent any of these […]


    What if Macs Suddenly Became Popular?

    January 8th, 2005

    When it comes to the little corner of the world we occupy, we live in strange times. You and I have become accustomed to the fact that Macs are considered niche products, ignored by most PC buyers, but incredibly popular when it comes to getting a lot of great press. But there’s a strong feeling […]