Apple craves good news, so I’m sure they aren’t too happy to read about the random connection problems around the world with the iPhone 3G. Although estimates about the number of users affected are usually in the low single digits, with millions of units out there, little things can mean an awful lot. The problem […]

In recent months, you have to wonder whether Apple is losing its golden touch. I mean there are rampant reports of dropped call issues with the iPhone 3G, the rollout of .Mac’s successor, MobileMe, was particularly troublesome, and, add to all this, the press has only recent stopped talking about the health of Steve Jobs. […]

When Adobe released a new version of Premiere for the Mac platform after an absence of several years, it arrived with support strictly for Intel-based Macs. The same held true for two new applications, Encore and Soundbooth, and Adobe’s excuse had it that removing support for older Macs would allow for much speedier development and […]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys. So even Consumer Reports, which still doesn’t understand how to evaluate […]