When you buy a consumer electronics product from, say, a Best Buy chain store, you are not just the customer of the retailer, but of the manufacturer whose product you purchased. If your Mac fails, you will generally call Apple, or visit the Genius Bar at an Apple Store, if one is nearby (yes, I […]

On the eve of the expected announcement that the wishes of many mobile phone customers would be fulfilled with the arrival of the iPhone on Verizon’s network, there’s a larger question that’s not so easily answered. That question is whether a large number of supposedly disgruntled AT&T customers will switch as soon as their contracts […]

The problem with a massive oil spill in the Gulf remains unresolved, there’s the usual partisan political bickering (make that shouting), and the economy is still in the toilet, more or less. You just know that actor/director Mel Gibson is one bigoted and abusive maniac on the basis of those widely-circulated telephone recordings. Considering all […]

Let’s be clear about this: AT&T may have been the best wireless carrier partner for the iPhone from a business standpoint, but any customer who has encountered a spate of dropped calls will tell you there ought to be a better way. Now the story goes that Apple first brought the concept of the iPhone […]