I was patiently waiting on the phone, trying to make a service appointment with a company, when the receptionist came back on the phone and apologized for the delay. She fretted how her PC was taking forever to load the pages of their scheduling software, but finally managed, with further delays, to get me booked. […]

Although Apple has the reputation of delivering cutting-edge designs, particularly when it comes to the iPod and iPhone, they’ve been extremely conservative with their personal computers. The most radical styling exercise was probably the first flat-panel iMac, with its flower-pot base and articulated swinging arm. In retrospect, it wasn’t a barn burner when it came […]

You know, I’ve written thousands of words expressing my needs and desires for future versions of Mac OS X. Yes indeed, the interface and supporting components are the most important elements of your user experience. You can put the Mac OS on an ugly white box PC and still experience the joys of the Mac. […]

As soon as Apple contacted selected members of the media and summoned them for a briefing at its corporate campus in Cupertino, speculation mounted as to what new developments have been wrought. For the most part, that speculation was, amazingly enough, almost right on the money, close enough that you begin to think that maybe […]