It took a weekend for 100 million users of Apple mobile gear to upgrade to iOS 6, the flashy refresh that promised some 200 new features. That number of early adopters amounts to a quarter of the user base, which is even more impressive when you consider that older iPhones, iPod touches and the first […]

As a business, when you have a loyal base of customers, you usually can be assured that they will tolerate failures or defects from time to time, usually if you level with them about what went wrong. Corporate spin control is a fine art, but quite often it’s all about honestly admitting a problem and […]

I suppose if you believe what currently passes for conventional wisdom in the tech media, Apple was moving along perfectly in recent years until the Mapgate debacle. The iPhone, the iPad, the iPod and the Mac were all running just peachy, OS X and the iOS were free of errors, all until Apple failed to […]

The freakout over Apple’s first Maps program has certainly created lots of headlines. The current meme: iOS 6 is good, but Maps — Mapgate if you will — is bad. Searches are questionable, directions may be wrong, and destinations and landmarks may be incorrectly labeled or misplaced by hundreds or thousands of miles. So why […]