All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys. So even Consumer Reports, which still doesn’t understand how to evaluate […]

In the old days, it was all so easy. You worked for a newspaper or a magazine. When I began to specialize in broadcast news, we weren’t taken very seriously. In fact, we were looked upon as second-rate, probably because most stations simply read copy off the wire services or summarized them from the local […]

My work experience includes the broadcast, print and online mediums, so I can’t say that any of this applies to me, but with the growth of so-called blogging, the issue is becoming more and more important. Apple’s lawsuit against the popular Mac-rumor site, Think Secret, simply means that this is an issue that cries for […]