After four maintenance updates, with many more on the way over Leopard’s expected lifecycle — and I am not counting security fixes — it’s a sure thing that the worst ills are behind us. Typical of most Apple software these days, the original version was somewhat shaky, betraying evidence of a rushed release. Now I […]

I heard it said once that the best salesperson is the one that believes in the product that’s being marketed heart and soul. It’s also been said that Steve Jobs can immerse himself in a “reality distortion field” in which those in his presence will believe everything he says is the truth and nothing but […]

As my son enters his junior year as an undergraduate majoring in both journalism and political science, one of his courses covers research. This may seem a trivial issue in a world where the word “Google” is a verb for online research. But it’s not always that simple, and someone who makes a living reporting […]

As I consider the return call from a supervisor that never came from Verizon Wireless, I have to wonder whether the support portion of the tech industry has fallen completely apart? I mean, Verizon was supposed to be one of the good people, known for its exemplary service. More recently, as I reported in a […]