The original concept of the Internet was to be free and open. Well, not in the sense of charging you for the service, but letting you access the content you want without a gatekeeper. Sure there are sites that require usernames and passwords, and cater strictly to people who are customers who sometimes pay for access, […]

News of an outage of from eight to 12 hours involving Microsoft’s Exchange Online email system came shortly after the company announced a huge expansion of the OneDrive cloud storage service. So you get 15GB free, and 1GB if you subscribe to one of the Office 365 services. There are also individual packages covering just the storage, but […]

So the theory goes that net neutrality simply means that your ISP cannot throttle traffic to your computer or mobile gadget and exact a “ransom” from the content provider to stop slowing things down. That’s the theory, but it’s all very complicated, and the FCC’s latest effort to sort things out may end up being […]

Consider this problem. You have a very fast Internet connection, but on some sites, download speeds are glacial, in the same range as dial-up. So you call your ISP and they claim each of their tests show there’s nothing wrong with their network. But the performance problem persists. Is there a solution? That’s something I’m still […]