Apple has always had a love and hate relationship with its customers. In the old days, when you called support, you sometimes got a downright hostile attitude, and getting a solution to your problem wasn’t very easy, and sometimes doomed to failure. In those days, I avoided calling Apple at all custs. At the time, […]

All right, is the iPhone still extremely popular, or is demand declining? What about the iPod and the Mac, or even the Apple TV, which is due for a software revision shortly? If you believe some of the stories you’ve read, Apple is cutting back on production of the first two, increasing production on the […]

There’s a lot to be said about Apple’s famous marketing machine. They have managed to grab the world’s attention big-time, with a laser-like focus on the company’s important products and other announcements. On the other hand, you have to wonder whether or not they are beginning to lose their mojo, because of recent glaring missteps. […]

With extremely limited fanfare, Microsoft this week confirmed analyst predictions and introduced the second generation Zune players, which sport basic specs and pricing similar to the iPod. Now when Apple introduces a new product these days, except for minor revisions to existing models, such as Macs, there’s a huge amount of anticipation that may go […]