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    AT&T’s Customer Service Goes Downhill

    December 12th, 2016

    Perhaps more often than not, when two large corporations merge, the executives speak of efficiencies and “synergies” resulting from the deal. But that usually means that employees considered “redundant” will be given their walking papers. Indeed, I sometimes wonder how many large corporate alignments actually end up being successful, beyond possibly killing a competitor. The […]


    The Rise and Fall of AOL

    May 13th, 2015

    With the news that AOL will shortly be in the hands of Verizon in a $4.4 billion cash deal, an era that began in the early days of the Internet is coming to a close. Now the tech pundits and financial community will no doubt be discussing this transaction for days, but I’d prefer to […]


    A Simple Viewpoint About Net Neutrality

    November 12th, 2014

    The original concept of the Internet was to be free and open. Well, not in the sense of charging you for the service, but letting you access the content you want without a gatekeeper. Sure there are sites that require usernames and passwords, and cater strictly to people who are customers who sometimes pay for access, […]


    The Freedom to Watch TV

    July 1st, 2014

    This weekend, Aereo, a cloud-based startup that allows you to watch local TV for a small monthly fee, suspended operations. This expected decision came in the wake of a ruling by the U.S. Supreme Court that Aereo was infringing on a broadcaster’s copyright, which pretty much put the kibosh on the service. Now it’s widely […]