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    Newsletter Issue #679: Apple Continues to Give Repair People Nightmares

    December 3rd, 2012

    I am not one of those Baby Boomers who longs for the good old days. All right, I don’t use an iPad all that often, but I spend plenty of time with my iPhone, and not for talking to people. I really don’t use a phone all that much anyway. I also do not expect […]


    An Apple Reliability Reality Check

    February 22nd, 2010

    In the wake of a press release from RESCUECOM, a third-party computer repair service, that Apple remains the top-rated company, I have to wonder why so many people perceive Macs and recent Mac OS versions as seriously flawed. Clearly there’s a disconnect, since other surveys, from Consumer Reports and elsewhere, also show superior ratings for […]


    What if Computers Were Designed to Last?

    February 25th, 2009

    To be sure, Macs have the reputation of offering pretty decent reliability, particularly when compared to a Windows PC. This isn’t to say they don’t fail, but it doesn’t happen very often, except, perhaps, early in the production process and usually due to some unexpected issue rather than a persistent defect. Where problems are discovered […]


    The Night Owl’s Favorite Mac

    December 8th, 2008

    The other day I read an article in Macworld observing the 25th anniversary of the Mac, which will actually occur in January of 2009. Several writers suggested that the SE/30, introduced in 1989, was their favorite model — ever. In production less than two years, the SE/30 was basically an amalgam of the original Mac […]