A key element of making a new product a success is customer retention. If someone buys the product once, you hope that they’ll consider buying a newer version when the time comes. So even if you succeed in converting lots of new customers, if they go elsewhere next time, a company’s chances for long-term success […]

So there are two stories being written about the next iPhone, which is expected to arrive some time in October. One has it that it will be very much the same as the present-day iPhone 4, except for adding the A5 processor, now used on the iPad 2, and perhaps an eight megapixel camera sensor, […]

All right, let’s see how this is supposed to work. Google releases the Android OS under an open source license, meaning that any handset maker can download the code and use it to power their smartphones. Only it hasn’t quite worked the way they expected. Each handset maker and wireless carrier is free to change […]

You have heard over and over again how Apple’s tight control over software and hardware is a bad thing. Software needs to be open, Apple needs to license their OS to other companies to be a credible player in the tech industry. And how dare they rule upon which apps can appear in their various […]