A key element of making a new product a success is customer retention. If someone buys the product once, you hope that they’ll consider buying a newer version when the time comes. So even if you succeed in converting lots of new customers, if they go elsewhere next time, a company’s chances for long-term success […]

So when the iPad 2 arrived earlier this year to rave reviews, some critics said it wasn’t the “real” iPad that Apple was supposed to release. The real product, allegedly, was meant to have a higher resolution display, an equivalent to the iPhone’s Retina Display. It would afford incredibly sharp images, perfect for reading books […]

I have to admit this one caught me by surprise. On Tuesday, AT&T made assurances that they’d be bringing 5,000 offshore support jobs to the U.S. if their proposed merger with T-Mobile was approved. What’s more, they also promised that, although there would be those expected staff reductions to eliminate “duplication,” such reductions would come […]

The basic form factor of the iPhone was nailed down in 2007. The changes since then have been relatively minor in the scheme of things, moving the case from tapered to square, aluminum to glass, and adjusting the position and appearance of the few external controls. Sure, a lot has changed inside. The processor is […]