So put yourself in this position: You purchased an iPhone, an iPod, or a new Mac. The specific product doesn’t really matter, but the important thing is that it doesn’t perform to your expectations. Far from it, in fact. You bought the gadget on the promise that Apple’s gear “just works,” and found that, as […]

As Macworld’s Jason Snell reminded me this week while recording a segment for The Tech Night Owl LIVE, placing the iPhone in the arsenal of today’s number one mobile carrier, Verizon Wireless, would probably represent a culture shock to them. Now I don’t pretend to know what went on behind the scenes as Apple was pitching […]

Well, I have to play the cliché game again. You see, three times may indeed have been the charm for Apple’s efforts to repair the most irritating bugs in the current generation of iPhone software. The misery for Apple began on that fateful day when they tried to achieve three holes in one, simultaneously introducing […]

Apple craves good news, so I’m sure they aren’t too happy to read about the random connection problems around the world with the iPhone 3G. Although estimates about the number of users affected are usually in the low single digits, with millions of units out there, little things can mean an awful lot. The problem […]