Imagine this scene: You set up your new Mac and, like millions of your fellow Mac users, everything works fine, or the problems that you do have are easily solved. Now would you post a message to a troubleshooting site or one of Apple’s forums and say everything is just peachy? Not likely. You are […]

In my younger years, I spent a few months working for a small software vendor, doing tech support. Indeed, it was a thankless job, as I had to figure out precisely what users on both the Mac and Windows platforms were doing to mess up the product and help get them up and rolling once […]

Years ago, I actually believed that an Apple mouse was the bee’s knees. It was small, comfortable, or I believed it was at the time. I couldn’t understand why you needed multiple buttons, special software or how your hand could possibly cope with all those strange shapes and sizes. I remember actually ordering a semi-custom […]

You’ve got to feel great. Apple is on a roll, and Wall Street is predicting a doubling of market share in the next year and then some. It’s been a long time since Macs held more than 5% of the market, but the erosion ended for the most part last year, but the pace is […]