In the scheme of things, Apple has what is considered the best support in the PC industry, but don’t feel too confident about that, because that may not be saying much. Based on the surveys in Consumer Reports magazine, for example, the company barely rates a “B,” and that’s not something to be proud of. […]

After a few years of promising and then failing to deliver its industrial-strength operating system, Apple changed its tack. First, there was a Public Beta version in September of 2000 to prove Mac OS X was for real, and then it clamped down. New versions are now demonstrated and then seeded to developers strictly to […]

I don’t want you to think that I deliberately instigate discussions of this sort. In fact, I hadn’t intended to see the inside of the repair department at a local dealership for another 2,500 miles or three months, whichever comes first. But a warranty repair the previous day left a minor, but irritating unintended consequence, […]