So I was visiting a long-time client the other day, restoring his data onto a new hard drive. Once I completed my tasks, he wanted to try out a few things for himself. First, he opened Mail, launched Address Book and brought up a contact entry with a load of names. After looking them over […]

Most of you have heard the news that Governor Sarah Palin’s Yahoo-based email account has been hacked, and the contents of her messages, including some family photos, are now being posted all over the Internet, and even being quoted in the mainstream media. Now I suspect this dirty trick was perpetrated more as a publicity […]

In recent months, you have to wonder whether Apple is losing its golden touch. I mean there are rampant reports of dropped call issues with the iPhone 3G, the rollout of .Mac’s successor, MobileMe, was particularly troublesome, and, add to all this, the press has only recent stopped talking about the health of Steve Jobs. […]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys. So even Consumer Reports, which still doesn’t understand how to evaluate […]