Imagine this scene: You set up your new Mac and, like millions of your fellow Mac users, everything works fine, or the problems that you do have are easily solved. Now would you post a message to a troubleshooting site or one of Apple’s forums and say everything is just peachy? Not likely. You are […]

When I saw that recent issue of Consumer Reports containing a reader survey that lumps Mac note-books together with their PC counterparts when it comes to reliability, I felt serious concerns. Does this mean that Apple is losing its knack for great quality control? Certainly you can easily come to that conclusion. After all, the […]

Can you imagine what might have happened as Apple prepared to introduce its new music products last week? Just days before the event, someone knocks at the door of the CEO’s office and asks Steve Jobs to postpone the press briefing. “Why?” he growls, and he’s told that both the Mac and Windows versions of […]