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    AT&T’s Customer Service Goes Downhill

    December 12th, 2016

    Perhaps more often than not, when two large corporations merge, the executives speak of efficiencies and “synergies” resulting from the deal. But that usually means that employees considered “redundant” will be given their walking papers. Indeed, I sometimes wonder how many large corporate alignments actually end up being successful, beyond possibly killing a competitor. The […]


    Was This the Worst Phone Menu Nightmare Ever?

    August 26th, 2016

    Before the merger between AT&T and the largest satellite service, DirecTV, was approved by the U.S. Department of Justice and the FCC, they added the usual terms and conditions that would cover the deal. Most probably won’t concern you. Unfortunately, I don’t think any of those terms and conditions covered customer support and phone menus. […]


    Logitech Remote Software Shortcomings and El Capitan

    June 30th, 2016

    With different gadgets to run when I want to watch something on my VIZIO TV set, I’ve settled on a universal remote to sort things out. But not the one usually supplied by the cable or satellite provider, since they tend to be inflexible, often difficult to set up, and they don’t always include all the connection […]


    More Cord Cutting Stuff

    March 4th, 2016

    I’m sure most of you know the basics. Cord-cutting means giving up on cable or satellite TV and fending for yourself. You may buy an antenna for local stations, subscribe to some streaming services, such as Hulu and Netflix, and perhaps rent movies and buy TV shows from iTunes and other services. All told, you […]