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    Why is AT&T’s Customer Support So Bad? Let Me Count 19 Ways!

    May 25th, 2017

    Before two companies merge, promises are made. It’s often about “synergy,” being more efficient, being more competitive. Quite often, it’s more about eliminating competition, gaining more control over a market. At the end of the day, however, these mergers may end up doing more harm than good. Consider all those airline mergers. Nowadays, flights are […]


    Cord-Cutting Options: Are You Dizzy Yet?

    March 17th, 2017

    As many of you know, growth in the cable and satellite industry has slowed considerably. A host of alternatives have arisen to supplement or replace the traditional offerings of broadcast and cable-only channels. So Netflix is a significant example, expanding from basic DVD rentals, to a major provider of original — and often award-winning — […]


    Missing the Apple TV

    February 15th, 2017

    I have a third-generation Apple TV. Released in 2012, it was mostly identical to the 2010 second-generation model, except for support for 1080p HD. As a practical matter, the difference between 720p and 1080p two is slight unless you look real close, especially if you don’t have a large screen TV. Besides, streaming video is heavily […]


    AT&T and the HD Voice Speed Bump

    December 23rd, 2016

    So most of you know that the quality of cell phone calls ranges from almost acceptable to dreadful. More often than not, it’s the latter, as a voice at the other end of the call is often immersed in a digital haze that makes it a little hard to understand. To think that all of the advancements […]