Apple has always had a love and hate relationship with its customers. In the old days, when you called support, you sometimes got a downright hostile attitude, and getting a solution to your problem wasn’t very easy, and sometimes doomed to failure. In those days, I avoided calling Apple at all custs. At the time, […]

The other day, I got a letter from a long-time reader that, in part, disputed my contention that Macs were now priced similar to comparably-equipped Windows PCs. Why? Not because of any factual information, but because Consumer Reports magazine said so. This reaction is understandable, since Consumer Reports is supposed to be incorruptible. After all, […]

Sometimes I think it was all a dream. I was sitting in the press box during June’s WWDC keynote and heard Steve Jobs explain some of the basics of Apple’s planned switch to Intel processors. I then read the stories about his press conference last week in Paris, in which he said the company was […]