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    AT&T and the HD Voice Speed Bump

    December 23rd, 2016

    So most of you know that the quality of cell phone calls ranges from almost acceptable to dreadful. More often than not, it’s the latter, as a voice at the other end of the call is often immersed in a digital haze that makes it a little hard to understand. To think that all of the advancements […]


    AT&T’s Customer Service Goes Downhill

    December 12th, 2016

    Perhaps more often than not, when two large corporations merge, the executives speak of efficiencies and “synergies” resulting from the deal. But that usually means that employees considered “redundant” will be given their walking papers. Indeed, I sometimes wonder how many large corporate alignments actually end up being successful, beyond possibly killing a competitor. The […]