In my younger years, I spent a few months working for a small software vendor, doing tech support. Indeed, it was a thankless job, as I had to figure out precisely what users on both the Mac and Windows platforms were doing to mess up the product and help get them up and rolling once […]

My commentary about the failings of today’s graphical user interface designs for personal computers clearly struck a nerve. Many of our readers agree, although I haven’t received any suggestions on how to solve the problem, other than enhanced voice recognition. But as you go through your daily life, and work with different electronic gadgets, you’ll […]