So put yourself in this position: You purchased an iPhone, an iPod, or a new Mac. The specific product doesn’t really matter, but the important thing is that it doesn’t perform to your expectations. Far from it, in fact. You bought the gadget on the promise that Apple’s gear “just works,” and found that, as […]

I still remember, nearly 20 years ago, setting up a brand new Macintosh system in my home. Up till then, I did most of my work at the office, but I had seen the future, more or less, and telecommuting was going to be a large part of it, so I had to be prepared. […]

I don’t know whether you realize this or not, but whenever you buy a PC, you are also paying for a copy of Microsoft Windows. It doesn’t matter whether you use it or not, or whether you wipe the drive and install your favorite Linux distribution. It doesn’t matter what you want. You still have […]