So, without any fanfare, Apple released an 8.2 update to iTunes Monday afternoon. For the most part, the list of changes is typically opaque, about “accessibility improvements and bug fixes.” However, one item is curious, that the update “now supports iPhone or iPod touch with the iPhone 3.0 Software Update.” Now I don’t know about […]

Consider what Steve Jobs said in his widely-quoted employee memo about the failed rollout of MobileMe, that Apple could have waited somewhat longer to make sure things were working properly before transitioning from .Mac. He clearly had a point, but he really isn’t going far enough. You see, it has been clear to me for […]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys. So even Consumer Reports, which still doesn’t understand how to evaluate […]

So we all understand the original version of the iPhone 2.0 software was mighty buggy. Applications had a propensity to crash far more often than they should, and that includes Apple’s own Mail and Safari. Even more irritating, text entry in Mail would sometimes become dog slow, and only a restart would set things right. […]