When the iPhone 4s first shipped, it wasn’t long before an inconvenient problem was discovered. Some owners reported that battery life wasn’t near what Apple promised, making it necessary to recharge far more often than they expected. Consider what might happen if you were on the road, accustomed to your iPhone lasting an entire day, […]

Aside from all the obvious reasons, such as being available from dozens and dozens of PC makers, and sometimes costing very little money, Windows has the advantage of being basically good enough to accomplish what users expect of it. Whether you’re doing word processing, or running a doctor’s office, there are plenty of apps available […]

In the aftermath of the death of Steve Jobs, there have been loads of speculative pieces about the future of Apple Inc. The pressure is on for Apple to demonstrate that the company was not the one man band some believed it to be because of the genius of the co-founder, and how he restored […]

A key element of making a new product a success is customer retention. If someone buys the product once, you hope that they’ll consider buying a newer version when the time comes. So even if you succeed in converting lots of new customers, if they go elsewhere next time, a company’s chances for long-term success […]