So I set up a brand, spanking new second-generation Mac Pro for a client the other day. This is the super duper Apple workstation that incorporates the new Harpertown or Penryn versions of the Intel Xeon processor, with more onboard cache, faster memory throughput, higher bus speed, improved onchip support for multimedia and similar goodies. […]

Apple has always had a love and hate relationship with its customers. In the old days, when you called support, you sometimes got a downright hostile attitude, and getting a solution to your problem wasn’t very easy, and sometimes doomed to failure. In those days, I avoided calling Apple at all custs. At the time, […]

In recent days, the tech media has been struggling to lower our expectations about what Steve Jobs might reveal during his Macworld Expo keynote. Despite getting less buzz than last year’s iPhone roll-out, there was still plenty of meat and potatoes to chew over. Here’s a brief summary of the keynote announcements, and I’ll have […]

I applaud Apple’s decision to build Time Machine as part of Mac OS X Leopard; I really do. Far too few Mac users have any form of backup regimen, and even when things go badly, some of you still don’t learn from your mistakes, so it could happen all over again. But Time Machine, at […]