Before the merger between AT&T and the largest satellite service, DirecTV, was approved by the U.S. Department of Justice and the FCC, they added the usual terms and conditions that would cover the deal. Most probably won’t concern you. Unfortunately, I don’t think any of those terms and conditions covered customer support and phone menus. […]

I remember when I bought my first iPhone in 2008, a year after its debut, and I signed up with AT&T. At the time, data usage was unlimited, and I suspect the bigwigs at the company formerly known as Cingular Wireless didn’t have a clue how much data iPhone users would crave. Now for those […]

It is the end of a long, annoying day, not made better by three large tech and telecom companies. As I write this column, I’m decompressing and wondering about the conventional wisdoms of some services. So let’s start with Apple Maps and Google Maps. The conventional wisdom has it that the latter is much better than […]

The conventional wisdom has it that Apple will continue to follow a tick-tock refresh scheme with the iPhone. What this means is that, one year, there will be a fairly significant case redesign, plus the usual run of internal hardware enhancements. The following year, it’s essentially the same case with revised innards. But even if the […]