To be sure, Macs have the reputation of offering pretty decent reliability, particularly when compared to a Windows PC. This isn’t to say they don’t fail, but it doesn’t happen very often, except, perhaps, early in the production process and usually due to some unexpected issue rather than a persistent defect. Where problems are discovered […]

I like to think that, aside from my unusual day job, I’m a fairly typical Mac user. Most of the time, the computers I’ve purchased have been supremely reliable. I actually had only two that had to be returned to Apple for repairs. One was the dreaded PowerBook 5300ce, a member of a product family […]

Let me tell you a true story. On a Monday earlier this year, I went to the local AT&T factory store and bought an 8GB iPhone. Well, the very next day Apple introduced a 16GB version for $100 more. For a very brief moment, I wondered if I had made a silly mistake. Usually I […]