Depending on whom you ask, Apple delivers just wonderful service in every respect, or treats its customers with an unreasonable amount of arrogance. What a wide gulf to traverse and indeed I am sure that both conclusions are perfectly true. Naturally, I’m very pleased that plans to place a huge Apple support center in India […]

Some years back I ran an occasional series by the name of “war stories,” in which I suggested that Apple’s quality control had taken a big turn for the worse. At the time, I ran into situations where Macs had suffered hardware failures, and something had to be done to address these problems. Looking a […]

A British judge’s decision to allow Apple Computer to continue to use its logo on the iTunes Music Store, after a protracted legal battle, shows that the surviving Beatles are more out of touch than I expected. Now don’t get me wrong. In the 1960s, the four lads from Liverpool set the musical world afire, […]

On Wednesday morning, I learned about a new release of the world-famous peer-to-peer telephony application, Skype, and promptly downloaded a copy. The key new feature was native support for Intel-based Macs. Without thinking about it, I launched the application, saw it bounce in the Dock a time or two and then it stopped dead. I […]