So here’s the picture. Sales of the Microsoft Zune digital media player have tanked big time. Nobody cares about the thing, and the market for such gear is saturated. Apple took that segment over long ago, and even their sales are falling slightly, with more and more people moving on to the iPhone. When it […]

Do you think maybe I’m being a little too lurid with this headline? As they said in that classic movie, “Frankly my dear, I don’t give a…” Well, you get the picture, but in this case, I am quite serious. I think Microsoft is in serious trouble, more so because they are so flushed with […]

In 1984, I was working in a prepress plant, laboring over traditional cold (or photo-based) typesetting equipment. Instead of looking at a true representation of the printed page, the video display presented text and formatting commands. Yes, with a little practice, you could visualize the end result, more or less. However, these particular devices simply […]

All right, we all know that Apple Inc. traditionally gets better marks for customer support and service than pretty much any other PC maker or even consumer electronics company on the planet. Certainly those accolades are well-deserved, and they largely come from customer surveys. So even Consumer Reports, which still doesn’t understand how to evaluate […]