What the best-selling biography of Steve Jobs, by author Walter Isaacson, confirms is that Apple’s late co-founder was both a genius and a jerk. While the details are far more extensive, and no doubt more accurate, than what you read in those unofficial bios, the same overall picture emerges of the amazing creativity, and equally […]

I find it fitting that Amazon named their latest tablet computer the Fire. At $199 when it goes on sale in November, it is estimated by some analysts that Amazon will be losing $50 on each unit sold. But maybe thinking about fire sales is going a little too far. In the real world of […]

So there’s a report this week that the Samsung Galaxy S II, a smartphone powered by the Android OS, has sold some 10 million copies within the span of five months. This is being heralded as a great success, though you never know whether Samsung is reporting shipments or sales. To put this in perspective, […]

A key element of making a new product a success is customer retention. If someone buys the product once, you hope that they’ll consider buying a newer version when the time comes. So even if you succeed in converting lots of new customers, if they go elsewhere next time, a company’s chances for long-term success […]